I've had my laptop for just over 3 years now. Keith had gotten it for me when I started graduate school back in 2011. Twice in those 3 years the piece that holds the battery charger has sunk into the computer and I've been unable to plug my laptop in to charge. Bummer right!?
Well, Keith fixed it no problems the first time. The second time, I had all the confidence he could fix it again, but he was less confident. He did fix it the second time, and I got a speech about how to plug in the charger so it doesn't happen again. The catch, I noticed that there were some screws leftover that didn't make it back into my computer. They all came out of it, but they didn't all go back in. He says it's a minor detail...
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